Admin Not Receiving Emails

Rivio B2B Registration Forms can send Admin Notification Emails when customers submit applications. If the admin is not receiving these emails, the issue may be related to notification settings, the recipient email address, spam filters, or email delivery.

Follow the steps below to identify and resolve common email notification issues.

Check Admin Notification Email Settings

First, make sure Admin Notification Emails are enabled for the form.

1. Open Rivio B2B Registration Forms from your Shopify Admin.
2. Go to Forms.
3. Open the form for which you are not receiving notifications.
4. Go to the Admin Notification Emails settings.
5. Make sure email notifications are enabled.
6. Check the recipient email address.
7. Save the changes.

Make sure the email address is entered correctly without spelling mistakes or unnecessary spaces.

Check the Recipient Email Address

Verify that the notification is being sent to the correct email address.

If multiple admin email addresses are configured, check each address and make sure they are active and able to receive emails.

Try sending notifications to a different email address temporarily to determine whether the issue is related to a specific mailbox.

Check Your Spam or Junk Folder

Sometimes notification emails may be filtered as spam.

Ask the admin to check:

• Spam folder
• Junk folder
• Promotions folder
• Other filtered or archived folders

If the notification email is found in one of these folders, mark it as Not Spam or add the sender to your trusted contacts.

Check the Form Submission

Make sure a customer has successfully submitted the form.

Go to:

Rivio B2B Registration Forms → Submissions

Check whether the application appears in the submitted applications list.

If the submission is not recorded, the issue may be related to the form submission itself rather than email notifications.

Test With a New Submission

Submit a test application using the form.

After submitting:

1. Go to Submissions.
2. Confirm that the new application appears.
3. Check the admin email inbox.
4. Check the spam or junk folder if the email is not visible.

This helps determine whether the issue affects all submissions or only a specific application.

Check the Email Configuration

Review the Admin Notification Email settings and make sure the notification is configured correctly.

Check that:

• Notifications are enabled.
• The recipient email address is correct.
• The correct form is selected.
• The latest settings have been saved.

If you recently changed the notification settings, submit a new test application after saving the changes.

Check Email Delivery

If the application appears under Submissions but no notification email is received, the form submission is working but the notification may not be reaching the recipient's inbox.

Check your email provider's spam, filtering, and security settings.

If your business uses an email service with strict filtering, ask your email administrator to check whether the notification was blocked or quarantined.

Check Customer Confirmation Emails Separately

Admin Notification Emails and Customer Confirmation Emails are separate notification types.

If customers are receiving confirmation emails but the admin is not receiving notifications, review the Admin Notification Emails settings specifically.

Contact Support

If you still do not receive Admin Notification Emails after checking the above settings, contact the Rivio B2B Registration Forms support team.

Provide:

• Your Shopify store URL
• The affected form name
• The admin recipient email address
• A screenshot of the notification settings
• The date and time of a test submission
• The submission ID, if available
• Whether the application appears under Submissions
• Any error message received

This information can help the support team investigate the email delivery issue more quickly.

Summary

If an admin is not receiving notification emails, first check that Admin Notification Emails are enabled and that the recipient email address is correct. Then check the spam folder, verify that the form submission was recorded, and test the notification with a new submission.

If submissions are being recorded but emails are still not received, review your email provider's filtering settings and contact support for further assistance.