Troubleshooting

1. Why isn't my form showing on my Shopify store?

Ans: Check that the form is published and that the Rivio B2B Registration Forms app block has been added correctly in the Shopify Theme Editor.

2. I can't find the app block in my theme. What should I do?

Ans: Make sure the app is installed and the Theme App Extension is available. Refresh the Theme Editor and check the Apps section when adding a block.

3. Customers can see the form but can't submit it. What should I check?

Ans: Check required fields, field validation, reCAPTCHA, and your form configuration. You can also submit a test application to identify the issue.

4. Why isn't the required field validation working?

Ans: Make sure the field is configured as Required and that the latest form changes have been saved. Test the form again from your storefront.

5. Why can't customers upload files?

Ans: Check the file upload field settings, including allowed file types and file size restrictions. Also verify that the customer's file meets the configured requirements.

6. Why isn't the address field working correctly?

Ans: Check the address field configuration and test the form from your storefront. Make sure customers are entering valid information in the required address fields.